Delivery and Returns
Thank you for shopping with Doggy Dentals! 🐾
We take care when preparing and packaging your orders to ensure your Emmi-Pet products and dental-care essentials arrive safely.
Delivery Information
Order Processing & Dispatch
We aim to dispatch all orders within 2–3 working days of receiving payment.
Working days are Monday to Friday, excluding bank holidays.
UK Delivery – Royal Mail Tracked 24
All UK orders are dispatched using Royal Mail Tracked 24.
Dispatch time: 2–3 working days.
Delivery service: Royal Mail Tracked 24.
Estimated delivery: 1 working day after dispatch.
Postage costs: Calculated and displayed at checkout.
Royal Mail Tracked 24 aims to deliver the next working day, although this is not a guaranteed next-day service.
Once your order has been dispatched, tracking information will be provided so you can follow its journey.
Please allow additional time during busy periods, bank holidays or unexpected postal delays.
Returns & Refunds
We hope you’re delighted with your purchase. However, if you change your mind, we’re happy to help.
Changed Your Mind?
You have 14 days from receiving your order to notify us that you wish to cancel your purchase.
Once you’ve notified us, you have a further 14 days to return the item.
To arrange a return, please contact us with your order number and details of the product you wish to return.
Returning Products
Please package returned items securely to prevent damage during transit.
Customers are responsible for return postage costs when returning an item because they have changed their mind.
For hygiene reasons, sealed products that are unsuitable for return due to health protection or hygiene reasons cannot be returned under the change-of-mind policy once their seal has been broken.
This does not affect your statutory rights if a product is faulty or not as described.
Refunds
Once your return has been received, we will process your refund within 14 days.
Eligible refunds will include the original standard delivery charge, where applicable, in accordance with your statutory cancellation rights.
Refunds will be made using your original payment method.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible so we can help resolve the issue.
Where possible, include your order number and photographs of any damage.
If an item is faulty or not as described, your statutory consumer rights apply. We will arrange an appropriate remedy, which may include a replacement, repair or refund.
You will not be responsible for reasonable return postage costs where we are legally required to cover them.
Missing or Delayed Deliveries
If your parcel hasn’t arrived within the expected delivery period, please get in touch.
We will investigate the delivery with Royal Mail and help resolve the issue.
Contact Us
For any questions about delivery, returns or your order, please contact us through our website.
Doggy Dentals
www.doggydentals.co.uk
Please include your order number when contacting us about an existing purchase.
Thank you for supporting Doggy Dentals and our small business! 🐾